Welcome to Sharon Robbie Art, hosted on the Squarespace platform. These terms and conditions govern your use of our website and the purchase of products from us.

Acceptance of Terms:

By using our website or purchasing products from us, you agree to these terms and conditions.

Orders:

To place an order, please follow the checkout instructions on our Squarespace website. Payment must be received before an order is processed.

Pricing:

All prices are in Australian dollars (AUD) and include GST where applicable.

Payment:

We accept payment via PayPal and Stripe. Payment is due at the time of purchase.

Chargebacks:

Once an item has been delivered and received by the customer, the customer is responsible for the item. Chargebacks for delivered items are not permitted unless there is a valid reason such as the item being significantly different from its description or faulty. In the event of a dispute, the customer agrees to contact Sharon Robbie's Art at sharonrobbieart@gmail.com or by phone at 0409738728 first to attempt to resolve the issue before initiating a chargeback. We are committed to addressing any issues or concerns promptly and fairly. Any chargebacks initiated without prior communication may result in the customer being liable for any associated costs or fees.

Intellectual Property

All content on this Squarespace website, including images and text, is the property of Sharon Robbie's Art and may not be used without permission.

Limitation of Liability:

We are not liable for any direct, indirect, or consequential damages arising from the use of our Squarespace website or products.

Governing Law:

These terms and conditions are governed by the laws of Australia.

Incorrect pricing:

In the event that a product is listed on our website at an incorrect price due to a typographical error or a mistake in pricing information, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a refund to your original method of payment for the amount charged. We strive to ensure that all pricing information on our website is accurate and up to date, but errors may occasionally occur. We apologize for any inconvenience this may cause.

Shipping and Delivery:

For items ready for dispatch, you can expect processing times of 2-3 business days. Shipping costs and delivery times vary depending on the delivery location.

Express shipping is available at checkout if expedite processing and dispatch is required.

Shipping Methods:

Fo most items we use Australia Post for shipping within Australia. Most of our items come with complementary signature on delivery.

For larger artworks, specialized couriers will be used. Please enquire at sharonrobbieart@gmail.com for all international enquiries.

Delivery Times:

Delivery times vary depending on the delivery location. Estimated delivery times are provided at checkout. Please don’t hesitate to email sharonrobbieart@gmail.com for more specific shipping times prior to making a purchase.

Shipping Restrictions:

We do not ship to certain locations due to legal restrictions or shipping limitations.

Returns and Refunds:

Items are non-refundable for change of mind. We offer refunds for items damaged on arrival if evidence of damage and any packaging damage is provided within 24 hours of receiving the product.

Information Collected:

We collect personal information, such as name and email address, to process orders and communicate with customers. Squarespace may also collect data for analytics and website optimization.

Cookies:

Squarespace uses cookies to enhance the user experience on our website. Customers can manage cookies in their browser settings.

Security:

We take reasonable steps to protect customer information from unauthorized access or disclosure. Squarespace also provides security measures for data protection.

Third Parties:

We may share customer information with third parties, such as shipping companies, to fulfil orders. PayPal and Stripe also collect and process payment information.

Access and Correction:

Customers can request correction of their personal information by contacting us at sharonrobbieart@gmail.com. Squarespace provides tools for customers to manage their information.

Complaints:

Customers can make privacy-related complaints by contacting us at sharonrobbieart@gmail.com.

Non-Refundable Items:

Due to the nature of art products any hand painted or custom made Items are non-refundable for change of mind.

Damage on Arrival:

We offer refunds for items damaged on arrival if evidence of damage and any packaging damage is provided within 24 hours of receiving the product.

Item not as described:

If you believe that the product you purchased is not as described or faulty, please do not hesitate to contact us to discuss a refund. To process your refund, please provide photo evidence within 24 hours of receiving your order. Your satisfaction is our priority, and we are here to address any concerns you may have.